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Welcome to Terumo BCT Support
Your Connection to Continued Success

Clinical Support

  • Worldwide clinical support to resolve procedural issues
  • Available 24 hours a day, seven days a week
  • In-service and on-site problem solving
  • Internal and customer training programs

Service Plans

  • Full service
  • Preventive maintenance service
  • On-demand service

Technical Support

  • Worldwide technical and software support
  • Technical training classes
  • Available during our regular business hours
  • Field performance support to investigate issues and provide process optimization and system troubleshooting

Help Desk

  • General product support
  • Contract administration
  • Order tracking and support
  • Worldwide field performance support

Before you call for support, have this information ready to speed up the process:

  • Machine serial number
  • Your phone number
  • Description of issue or question
  • Alarm code or name (if applicable)
  • Date of procedure (if applicable)
  • Disposable lot number (if applicable)
  • Unit number or patient/donor identifier
  • Patient/donor total blood volume or gender, height and weight
  • Patient/donor age
  • Type of procedure
  • Fluids used during the procedure
  • Medical intervention needed
  • Status of patient/donor
  • Medications the patient/donor may be using
  • Lab values on either patient, donor or product

When you call, these are the main menu items:

  1. Orders and complaints.
  2. Automated and whole blood collections
  3. Therapeutic apheresis
  4. Equipment repair and technical assistance
  5. Software support
  6. Accounts receivable

ONLINE RESOURCES

Access the latest support materials, including:

  • Customer Letters
  • Alarm Tools
  • Instructions For Use (IFU)
  • Operator Manuals
  • Workbooks
  • Quick Reference Guides
  • ISBT 128 Conversion Materials
  • Brochures
  • White Papers
  • Scientific Literature

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