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Welcome to Terumo Blood and Cell Technologies Support
Your Connection to Continued Success

Clinical Support

  • Worldwide clinical support to resolve procedural issues
  • Available 24 hours a day, seven days a week
  • In-service and on-site problem solving
  • Internal and customer training programs

Service Plans

  • Full service
  • Preventive maintenance service
  • On-demand service

Technical Support

  • Worldwide technical and software support
  • Technical training classes
  • Available during our regular business hours
  • Field performance support to investigate issues and provide process optimization and system troubleshooting

Help Desk

  • General product support
  • Contract administration
  • Order tracking and support
  • Worldwide field performance support

Before you call for support, have this information ready to speed up the process:

  • Machine serial number
  • Your phone number
  • Description of issue or question
  • Alarm code or name (if applicable)
  • Date of procedure (if applicable)
  • Disposable lot number (if applicable)
  • Unit number or patient/donor identifier
  • Patient/donor total blood volume or gender, height and weight
  • Patient/donor age
  • Type of procedure
  • Fluids used during the procedure
  • Medical intervention needed
  • Status of patient/donor
  • Medications the patient/donor may be using
  • Lab values on either patient, donor or product

When you call, these are the main menu items:

  1. Orders and complaints.
  2. Automated and whole blood collections
  3. Therapeutic apheresis
  4. Equipment repair and technical assistance
  5. Software support
  6. Accounts receivable


Access the latest support materials, including:

  • Customer Letters
  • Alarm Tools
  • Instructions For Use (IFU)
  • Operator Manuals
  • Workbooks
  • Quick Reference Guides
  • ISBT 128 Conversion Materials
  • Brochures
  • White Papers
  • Scientific Literature


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