Your Connection to Continued Success
We care about our customers, each other and the patients we ultimately serve.

• Product orders
• General products and contract information

Clinical Support

• Worldwide clinical support to resolve procedural issues
• In-service and on-site problem solving
• Internal and customer training programs
• Available 24 hours a day, seven days a week via customer support line
   

Technical and Software Support

• Worldwide technical and software support to resolve issues
• Technical training classes
• Available during normal business hours via the customer support line or e-mail
  

Field Performance Support

• Worldwide support to investigate emerging customer issues from an engineering perspective
• Provide process optimization and system troubleshooting

Terumo BCT Service Plans
Our customers’ service needs vary, so we offer three service plans that provide a spectrum of choices:

• Full Service
• Preventive Maintenance Service
• On-Demand Service

View our service plans brochure for additional information. All plans include the quality support you expect from Terumo BCT.