Your Connection to Continued Success
We care about our customers, each other and the patients we ultimately serve.
Support Services and Contract Administration
- Product orders
- General products and contract information
Clinical Support
- Worldwide clinical support to resolve procedural issues
- In-service and on-site problem solving
- Internal and customer training programs
- Available 24 hours a day, seven days a week via customer support line
Technical and Software Support
- Worldwide technical and software support to resolve issues
- Technical training classes
- Available during normal business hours via the customer support line or e-mail
Field Performance Support
- Worldwide support to investigate emerging customer issues from an engineering perspective
- Provide process optimization and system troubleshooting
Terumo BCT Service Plans
Our customers’ service needs vary, so we offer three service plans that provide a spectrum of choices:
- Full Service
- Preventive Maintenance Service
- On-Demand Service
View our service plans brochure for additional information. All plans include the quality support you expect from Terumo BCT